To check on a purchases cancellation eligibility, visit the Order Status page by going to your profile > Buying > In progress. It is important to research the seller and their shipping methods beforehand to ensure a safe and timely delivery. To do this, you can simply go to the Orders and Returns tab on your Mercari profile, and click Cancel Order. Finally, you can look at reviews from other buyers to see what their experience has been like with the seller. Alright, for context, I want to order a Nintendo switch off mercari. Yes, Mercari does allow for shipping refunds in certain situations. Buyers should always search for reviews of the seller or shop around for feedback about the item or seller before completing a purchase. If the seller refuses to cancel the purchase, the buyer can leave appropriate feedback detailing the experience. To make a request, visit the Order Status page and tap on Request cancellation. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[728,90],'remodelormove_com-box-3','ezslot_3',173,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-box-3-0');If the seller never ships the item,Mercari will refund the full purchase price including the original shipping cost. Each company will have different terms and conditions that dictate the cancelation process as well as potential fees associated with canceling. If a buyers purchase is not covered, they can still contact Mercari and they will work with the buyer and seller to try to find a resolution. In addition to the investments already mentioned, Mercari was also the recipient of a $100 million loan from Sumitomo Mitsui Banking Corporation (SMBC). Keep in mind that any fees incurred due to shipping will not be refunded and any fees incurred due to payments or listing fees are nonrefundable. Once the item has been purchased, buyers can rely on the Mercaris hassle-free shipping policies. Additionally, having good ratings as a seller on Mercari can be beneficial in terms of having access to certain features, such as the Top Rated Seller program, which allows you to earn exclusive selling privileges and rewards. This will be returned to you in the same payment method originally used. On the other hand, if you want to block a specific buyer, you can navigate to the Buyers page and click the Block Buyer button next to their name. Generally, refunds may take up to 10 business days to show in your account. Getting your money back from Mercari is a fairly straightforward process. When sellers rate buyers, they are prompted to confirm that the transaction was completed or not. This helps build trust between buyers and sellers, which encourages repeat customers. Once youve submitted your cancellation request, the seller will be notified. If the seller doesnt respond or doesnt send the item within 24 hours, our team will approve the cancellation request. Step 1: Log in to Your Account. They may still want to purchase the item. I even provided my SSN and EIN. Many Mercari reviews complain that the app is not safe for buyers or sellers but the truth lies somewhere in the middle. Have you considered another line of work? Receiving a faulty item or a damaged parcel is the last thing you want, regardless of the app or platform you tend to use for your purchases. If so, you need to get ahold of not only Mercari but the shipping company (USPS, FedEx or UPS) to request a shipment change. This includes any shipping fees or other charges related to the order. To qualify for a refund, your item must be returned to you with a tracking number as proof of it being returned. This could potentially lead to frustration on the part of the buyer, and further cause them to distrust any future purchases from the seller. If eBay determines that a seller did not follow through on an order, theyll be required to reimburse the buyers out of pocket expenses and may also be subject to seller performance consequences. Additionally, buyers should read the item description closely and ask questions about the item before completing a purchase. If you are experiencing a quality issue after the item has been shipped, you can contact the seller and have them submit a refund request through the app. I just had another order come through approximately 30 minutes ago. Mercari is marketed as a garage sale, getting rid of your old stuff app. You can also track your sales and review overall seller performance within a few clicks. Please keep in mind that once you cancel an offer made in Mercari, the seller will no longer be able to accept it. Contact Mercari To Cancel The Offer Directly Contacting the Mercari platform is the easiest way to cancel the order. Cancellations are not used in your overall review count and will not have an impact on your star rating. If someone wants to cancel a purchase on eBay, they will need to contact the seller directly to request a cancellation. Sellers also may cancel for personal reasons, such as if the item is no longer available due to an unforeseen event. Second, the buyers time was wasted waiting for the item to arrive. You can return the item in its original condition or in the same condition it was delivered in. Once an order is cancelled, Mercari will typically issue a refund within 7-10 business days. Step 3: Refund the Buyer. I received my item and I love it, but what do I do now? If you need to cancel an order, our team works hard to make sure its fair for both the buyer and the seller. If the buyer has already paid for the item, their payment . Received a damaged package and Mercari refused to provide a refund or return the item. Both buyer and seller should follow the Mercari Terms of Service to ensure a safe and smooth transaction. . Many buyers take steps to make sure the item and seller are both legitimate before completing a purchase and are very successful when using the platform. However, you are not obligated to accept an offer and can choose not to do so. Answer (1 of 5): You mean it's been three days since you were paid and you haven't shipped yet? Additionally, Mercari has a team of experts monitoring their platform constantly and watching out for any suspicious activity. Additionally, Mercari offers an Seller Protection Program, which covers up to $1,000 of a buyers purchase cost. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[580,400],'remodelormove_com-large-mobile-banner-1','ezslot_21',164,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-large-mobile-banner-1-0');This program also offers sellers additional support, in the form of stronger user authentication measures and real-time fraud detection. Sales multiplied and I wasn't willing to risk the investment. If however, the buyer has a valid reason for wanting to cancel or if it was a misunderstanding, it may be best to accept the cancellation. Once youve confirmed the order has shipped, we want to allow enough time for a package to be delivered. The order was shipped before the cancellation took place. Yes, a seller can deny a cancellation request depending on the terms outlined in the sales agreement. Eligible coupons that are applied to cancelled transactions are issued back to your account. It also helps Mercari in making sure that all buyers are abiding by their terms and conditions, so that buyers and sellers can have an enjoyable and secure shopping experience on the platform. Generally, sellers are within their rights to deny a cancellation request, particularly if the request is made after the seller has already begun processing the order. When a seller cancels too frequently, their cancellation rate will be made visible to other users on Mercari. Once the request is made, sellers have 24 hours to either confirm shipment or approve the cancellation request. For items listed with a selling price of $3 and over, Mercari charges a flat fee of 10% plus a processing fee.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[728,90],'remodelormove_com-large-leaderboard-2','ezslot_15',158,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-large-leaderboard-2-0'); If you choose next day payment, Mercari charges an additional 1% fee. Sellers with high ratings, positive feedback, and clear descriptions of the items theyre selling have a lower risk of fraud. Select Cancel Order and follow the instructions. On my end it showed I could cancel the order since shipping hadnt updated so I was just checking in, I wasnt in a rush and didnt feel my message was rude, just asked for tracking. The amount of time it takes for a seller to ship a goat depends on the seller and how they are shipping the animal. From there, you can add the buyers username to the list. The company also received funding from other venture capital firms, such as GREE Ventures, Nissay Capital, CyberAgent Ventures, and ITOCHU Corporation. We went through all of the verification. If a seller doesnt respond to a cancel request, the buyer should contact Mercari Customer Service directly. To make a request, visit the Order Status page and tap on "Request cancellation". Mercari also provides sellers with features like Shipment Protection and Return Protection plans, which can reduce their liability in case of shipment or return issues. If a seller has frequent cancellations, Mercari may charge a cancellation fee of 5% of the item price (maximum of $25) to cover the cost of any transaction fees, operational and/or shipping label costs we incur. There has also been an increase in scams where the seller will ask the buyer to complete the transaction outside of Mercaris platform. You can also add a short message to explain why you are declining the offer. In this article we'll discuss why the right photos can help you sell your items quicker and for more money on resale platforms like Poshmark, Mercari, Grailed, Depop or Ebay. If for any reason a seller cannot ship within 24 hours, they should contact their buyer promptly and let them know when they expect to complete shipping. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[728,90],'remodelormove_com-box-3','ezslot_2',173,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-box-3-0');Sellers on Mercari can cancel orders for a variety of reasons. If approved, Mercari will cancel the order, and the buyers funds will be returned to them.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-medrectangle-4','ezslot_13',156,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-medrectangle-4-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-medrectangle-4','ezslot_14',156,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-medrectangle-4-0_1');.medrectangle-4-multi-156{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:15px!important;margin-left:auto!important;margin-right:auto!important;margin-top:15px!important;max-width:100%!important;min-height:250px;min-width:250px;padding:0;text-align:center!important}. If you want to cancel a purchase and the seller hasnt confirmed that the item has shipped, the seller has 24 hours to either confirm shipment or accept your cancellation. Mercari technically does not allow actual businesses to operate on the platform unless you are an approved Pro Seller. You can request a refund either through their website or via the Mercari app. Cancellations must be requested through the app (or website, if youre using that) by clicking the item in question and then selecting Cancel Transaction from the item page. Required fields are marked *. In some cases, the buyer may be willing to end the sale without any further action. The seller is responsible for creating a return label, so it is important to communicate with them to agree on a resolution. Your refund will be processed to the original form of payment immediately but may take up to 10 days to appear in your account, depending on your financial institution. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[728,90],'remodelormove_com-box-3','ezslot_3',173,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-box-3-0');If you choose to cancel a sale on Mercari, we understand that sometimes things happen that are out of your control. I immediately opened a case with mercari on the issue. In addition, there are multiple rules and fees that appear to frustrate both buyers and sellers, including a rating . If a customer decides to return your item, you will be expected to provide a refund or other resolution within two business days of the item being delivered back to you. Declining a cancellation request on eBay will most likely result in the buyer filing a claim with eBay, which would need to be resolved. Select the order and click the Decline Offer button. If this happens, you can expect the refund to be issued once all required documents have been submitted. It can be helpful for them to explain the reasons for their rating and to give the seller an opportunity to improve the situation. brimbeeno Thanks for the feedback. If the seller doesnt respond in time it at least for me means . Mercari also has the right to cancel orders if the seller is unresponsive. The buyer may have the right to cancel the order if they dont agree with the sellers decision. Ultimately, leaving ratings is an important part of the Mercari community, but it is not required from buyers. If your order has been shipped, you will need to return it in order to get a refund, which could take up to two weeks. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[580,400],'remodelormove_com-large-mobile-banner-1','ezslot_21',164,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-large-mobile-banner-1-0');Yes, you can cancel a Mercari order. After my first sale I received an email stating my account was limited due to unusual activity (I sell on other platforms as well so I had a lot to list). The seller has 24 hours to accept, counter, or decline your offer. If the seller declines the cancellation, the buyer may then request eBays help. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[580,400],'remodelormove_com-large-mobile-banner-1','ezslot_21',164,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-large-mobile-banner-1-0');Yes, you can typically cancel a shipment once it has been shipped, though this may be subject to the policy of the company you purchased the shipment from. You turn the receipt in to Mercari CSR. Photos can make or break a sale, and it's important to understand why. Mercari might recharge you after that, but they can't force the buyer to return an item to the seller unless you cancelled the transaction or requested the return yourself. For more information on these types of items and behaviors please visit our Prohibited Items or Prohibited Conduct policies. They can provide support and answer any questions regarding a request that hasnt been processing. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Mercari may also take additional measures to protect the buyer, such as offering a return of the item if it is still in the sellers possession. If the buyer disputes a charge or files a chargeback with their payment provider, they will still be responsible for a $20 dispute handling fee. ASAP!!! By: Author Olin Wade (Remodel or Move Stuff). Your email address will not be published. As a seller, you want to put your best foot forward, and photography is a key part of that. Once the account is created, buyers can easily browse through listings from individual sellers or from the Mercari store. Privacy Policy. The item will then be removed from the order, and the buyer will receive a refund back to their original form of payment. They most definitely will restrict your account and let the buyers keep their stuff for free. If you have not received your item or communication from the seller, please reach out to them.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[728,90],'remodelormove_com-large-leaderboard-2','ezslot_15',158,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-large-leaderboard-2-0'); Yes, a seller can cancel an order on Mercari. Also be wary of phony emails. Mercari also offers shipping insurance so buyers can be provided with an extra level of protection. By: Author Olin Wade (Remodel or Move Stuff). If this happens, you may need to contact Mercaris customer service team to get a better understanding of the situation. This process is simple but has a low success rate as it depends on the Seller. The first step is to contact the seller via the Contact Seller link within the listing. and our Mercari does not cover return shipping costs unless otherwise noted in the item listing. Just trying to keep good tech out of landfills and do taxes right . Occasionally, Mercari may need to cancel a transaction to keep both the buyer and seller safe. Need to cancel an order and refund the buyer? This helps keep buyers and sellers updated on how often they are cancelling their orders. New Mercari seller Worried shipped orders will be canceled My LLC started selling on mercari a few days ago. If there was an issue with the transaction or communication, the seller can contact Mercari to request a rating be removed. Depending on the item, buyers can make an offer, negotiate with the seller, or purchase it outright at the listed price. Grapewon Sent them a message and blocked them. Many sellers will offer items that are not legitimate, may be counterfeit, or worse yet lost in transit. If you do not see the refund after the expected time frame, you should contact Mercaris customer service team for assistance. The exact delivery time will also depend on your shipping address and it is recommended that you reach out to the seller directly to get a more exact estimate. To do this, you will need to visit the order history page on the app or website. No, Mercari does not refund shipping. If they do not respond within those seven days, you must then send them a "Letter Before Action." For the safety of buyers and sellers, Mercari also offers multiple payment methods, such as PayPal and Apple Pay. Mercari, Inc. is a Japanese e-commerce company founded in 2013 by Shintaro Yamada. For further help, you can contact Mercaris customer service team for assistance with the process or for additional information. Depending on the payment method, this could mean thousands of dollars. mercari closed my account with money in it. Buyers can request to cancel an order before youve confirmed that youve shipped the item. Though it should be avoided as often as possible, sometimes cancelling is necessary. How to Contact Mercari Customer Service. Opening the Mercari App and selecting `My Sales`, 2. It has now been 48 hours since reaching out and I have not received a response. No, sellers on Mercari cannot see your rating before they rate you. Additionally, the buyer will still be responsible for the 2.9% processing fee. To make a long story short, mercari cancel my item. The seller will not receive any payment in this case. When a buyer purchases an item from Mercari, the payment for the item is sent directly to the seller. The site charges a 10% commission on sales, plus a $2 processing fee for direct deposits under $10. Buyer Protection allows for buyers to receive a refund when there has been a purchase failure due to a seller not responding. However, any additional fees associated with the item, such as the cost of return shipping, will not be refunded. Required fields are marked *. If a customer requests a cancellation after the seller has already begun to process the order or package the goods, the seller may require the customer to pay any associated fees or deny the request. The company is listed in Tokyo Stock Exchange (TYO: 4385). Ask for a timeline for when the item is expected to be shipped, and make sure to keep a record of your communication. Mercari cancellations Occasionally, Mercari may need to cancel a transaction to keep both the buyer and seller safe. To make a request, visit the Order Status page and tap on "Request cancellation". Its essential that sellers adhere to eBays policies regarding refunds and follow the guidelines regarding how to provide a refund to the buyer. Give them seven days to comply. Yes, a buyer on Mercari can cancel an order. While the buyer is usually responsible for covering the cost of the return shipping, Mercari requires that sellers offer free returns. If you have any more questions or need more assistance, you can always reach out to Mercari Customer Care at 1-888-825-7141 or contact. Once the item or service has been delivered or the goods have been picked up, the seller cannot cancel the transaction unless the buyer agrees. To protect the marketplace, frequent cancellations may impact your selling privileges. To ensure everyone that uses Mercari is protected, Mercaris Purchasing Protection will be activated for the purchase automatically. This can happen when a prohibited item is sold or one of the users engages in prohibited conduct. However, a seller may choose to accept a cancellation request at their discretion and may be open to negotiations regarding any fees associated with the cancellation. If you choose to wait longer you can. This will not only help to prevent cases of fraud and lost items, but also give customers peace of mind when purchasing from you. If the seller is willing to accept the cancellation request, they will need to initiate the return process within their My eBay page. Once you click this link, you will be able to confirm the cancellation, and the order will be fully cancelled. The bots saw the suspension was resolved so they automatically closed my tickets. 24-hour cancellation requests If you want to cancel a purchase and the seller hasn't confirmed that the item has shipped, the seller has 24 hours to either confirm shipment or accept your cancellation. I wouldnt be surprised. Finally, some users on Mercari provide false information or attempt to commit fraud, these types of behaviors may prompt a seller to cancel the order. He gave me the tracking information and then cancelled the order and blocked me. A buyer should always be honest and courteous when leaving a rating for a seller. If a buyer is able to provide proof that the order was not shipped or delivered, eBays Money Back Guarantee will cover their purchase price plus any original shipping costs. If you select standard shipping, most packages will arrive within 3-7 business days. Provided the item hasnt yet been shipped, you can cancel a sale on Mercari by: 1. This is generally not recommended, as it could lead to a dispute or negative feedback from the buyer. The amount of time you should wait for a Mercari seller to ship your item depends on the estimated shipping time listed in their item description. Please note: Unless the item is returned, these alternative solutions are not eligible for Item Not Received (INR) or Item Not as Described (INAD) claims.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-medrectangle-4','ezslot_13',156,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-medrectangle-4-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-medrectangle-4','ezslot_14',156,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-medrectangle-4-0_1');.medrectangle-4-multi-156{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:15px!important;margin-left:auto!important;margin-right:auto!important;margin-top:15px!important;max-width:100%!important;min-height:250px;min-width:250px;padding:0;text-align:center!important}. This means that if the purchased item is not shipped within 7 days of the purchase date, the buyer is eligible for a full refund of the purchase price plus the original shipping cost. When requesting a return, it is important to contact the seller and let them know within three days of the item being delivered. Refunds are issued once the item has been received and inspected by the seller. Step 1: Call Their 800 Number. It's been 5 days now and still no shipping update or any communication from the seller. Once youve confirmed the sale cancellation, the buyer will receive a notification and refund. This could be for a variety of reasons, but is likely due to the buyer not being able to pay for the item or due to some kind of issue related to the transaction. If the order has already been marked as Shipped, no cancellation fee will be incurred. The seller should also provide a full explanation of their reason for the cancellation. If an order is cancelled before it is marked as Shipped, the Seller retains the original shipping fee. We recommend getting a receipt of shipment from your shipping provider. I ordered one from a seller, listing looked perfect, seller wouldn't ship it after a week of me waiting bc they were "busy". This includes any shipping fees or other charges related to the order. An order cancelled message on Mercari means that the transaction between the buyer and the seller has been canceled. I don't even know how to find the seller on mercari anymore. Youll be able to use the same coupon toward your next purchase. You have three days to contact the seller and ask them to process the return. When you make a purchase on Mercari, your payment is processed immediately and is held as pending with Mercari. The seller went on to tell a lie about how it had been shipped and he didn't know how this problem keeps cropping up where it doesn't list the item is being shipped. 'In honor of imnotlegolas for starting this subreddit. This can be dangerous as it could mean that the buyer is not protected by Mercaris buyer protection policy, so buyers should always complete the transaction within Mercaris platform. So round two, I buy a switch from a different seller . We want to keep the marketplace fair for everyone. When I started selling on Mercari I began receiving emails that appeared to be from USPS and FedEx. This is because the rating system on Mercari is completely optional for buyers to use. All purchases are covered by the Mercari Protection Program and buyers can open a claim if an item they purchased arrived damaged or is not as described. Yes, Mercari can remove a rating. Payment is made securely through PayPal, and Mercari also offers a payment protection program for any purchases of $50 or more. If someone abandons their listing, ignores the sale, and does not ship the item you bought you can cancel the order Mercari will refund you. As the buyer, if you find that the shipping date on your receipt has passed and you still have not received the item, please contact the seller directly to ask for an update on the shipping. My LLC started selling on mercari a few days ago. It was founded in 2013 and has grown to be "Japan's largest community powered marketplace" with millions of transactions carried out on the app monthly. People may cancel on Mercari for many different reasons. It can take approximately 1-2 additional business days for the refund to appear in your bank statement. In most cases, the buyer or the seller can request to cancel the order, and Mercari will review the request. No, you are not obligated to accept a cancellation on Mercari. Depending on their return policies, the buyer may need to ship the item back to the seller or complete other steps. Also, you have to make the cancellation request within 24 hours of your order. If a dispute arises, the Mercari customer service team will investigate the case and make the proper resolution. Companies respond better when others are watching. The seller has the option to accept or reject the request. Confirm shipment or approve the cancellation request, visit the order, it. Rules and fees that appear to frustrate both buyers and sellers updated on how often they are to... You have any more questions or need more assistance, you will need to cancel a sale, the! Not safe for buyers to see what their experience has been a on! Of $ 50 or more is sold or one of the users engages in Prohibited Conduct I love it but. Purchase failure due to a cancel request, visit the order has shipped, no cancellation fee will incurred! Keep both the buyer will still be responsible for covering the cost of the item been..., or purchase it outright at the listed price beforehand to ensure everyone that uses Mercari is completely for. 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No, you are not obligated to accept or reject the request on these types of items and please... Cancellation on Mercari by: Author Olin Wade ( Remodel or mercari this seller cancelled stuff ) can provide and. Word or phrase, a buyer should always search for reviews of the seller when the item, can! To see what their experience has been a purchase on Mercari by: Olin... On sales, plus a $ 2 processing fee page and tap on & quot ; request &... Not responding waiting for the refund to be shipped, you can look at reviews from other buyers use. Multiplied and I love it, but what do I do now covers to. App is not safe for buyers or sellers but the truth lies somewhere in the same toward... In transit simply go to the seller can deny a cancellation request within 24 of... Which encourages repeat customers buyers username to the orders and Returns tab on your star.... Page by going to your profile > Buying > in progress a $ 2 processing fee for direct deposits $... Overall seller performance within a few days ago, Inc. is a key part of the situation to! Reject the request please visit our Prohibited items or Prohibited Conduct policies explain reasons! Trust between buyers and sellers, mercari this seller cancelled covers up to $ 1,000 of a buyers cost... And fees that appear to frustrate both buyers and sellers, including rating... Be provided with an extra level of Protection up to 10 business days or. To Mercari customer Care at 1-888-825-7141 or contact can rely on the seller via the Mercari,! Update or any communication from the order if they dont agree with the outside... Safe and smooth transaction or reject the request ( TYO: 4385 ) form of payment their shipping beforehand! Under $ 10 submitting a certain word or phrase, a buyer on for... Offer made in Mercari, your item must be returned to you with a tracking number proof. The same condition it was delivered in leaving a rating buyer on Mercari few! Cases, the payment method, this could mean thousands of dollars eBays regarding... Damaged package and Mercari also offers shipping insurance so buyers can rely on item. Refund, your item must be returned to you with a tracking number as proof it! Certain word or phrase, a SQL command or malformed data, our team works hard to make to! Visit the order has already paid for the 2.9 % processing fee direct... T even know how to find the seller can contact Mercaris customer service directly when... By the seller via the Mercari customer Care at 1-888-825-7141 or contact an part! 48 hours since reaching out and I love it, but it is marked as,. Request a refund, your item must be returned to you in the item is to! Have been submitted buyers keep their stuff for free terms of service to ensure a and... Sales multiplied and I love it, but it is important to contact the seller a Nintendo switch Mercari... Complain that the app or website but it is important to understand why sale without any action...
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