And I forgot to disconnect. 1 Court Square West, Long Island City, NY 11101. She kept trying to get me to change mind and said, "No, thank you. 1505 S Glenburnie Rd. Suddenlink store locator displays list of stores in neighborhood, cities, states and countries. Unacceptable. Attach the label.Attach one return label per box and be sure to remove or cover any old shipping labels. Accept Appointments. All trademarks and service marks are the property of their respective owners. When you enter the location of suddenlink stores, we'll show you the best results with shortest distance, high score or maximum search volume. If youre looking for reliable internet at a fair price, Suddenlink is worth a look. The popular tufting hand-made carpet course in Taiwan, everyone can make their favorite patterns During this time, over a month, I called the local store as well, was told the same and that I needed to return the two pieces of equipment that came with the service. Finally, yesterday (after 20 hours with no internet service), Suddenlink tells me the case is "escalated" and should be resolved within 24-48 hours?!?! Almost three weeks later of this extremely annoying hassle someone sends an email stating that they are aware that we have been contacting customer service and to please call or email. Open Google Maps on your computer or APP, just type an address or name of a place . Affordable introductory pricing, unlimited data for most plans, and no contract commitment make SuddenLink an attractive internet choice for many households. Best time to dial 10:45am. disconnection/billing/returning equipment. On May 10 2022 I called to cancel my service after an increase for internet service again. 4. Joe Supan 5 min read, 10 questions you should ask before choosing an internet service, Ari Howard 7 min read, How to cancel or transfer Optimum service. Create a custom 'MyMap' for your favorite places near or far to share your local knowledge and tell a richer story. we can help you resolve any outstanding issues or fees. Can you pause your Optimum internet or television service? 3. That was back in September. Suddenlink expects their materials back immediately. The monthly rental fee for the equipment is $10 per month. Whether youre canceling your service because of a move or because youre unhappy with your service, youll want to shop around for a new provider. More wonderful scenery is waiting for you to find. I was having problems with the company for months. Like most people I work from home and this is completely unacceptable. Been 3 different people out here still lose connection within minutes after connecting while watching a movie, trying to listen to music, etc. New SuddenLink customers wont have to pay for equipment rental, unlike other internet providers who typically charge around $15 a month. Please don't hesitate to reach out to us directly at BrandReviews@alticeusa.com and include your full address or account number so we can take a closer look from our end. 2850 Ridge Rd. SuddenLinks new rebranding with Optimum will provide customers with faster speeds, more unlimited data, and some great perks. I would not recommend anyone using Suddenlink. Here is the correct number to call, based on your location: Optimum doesnt currently allow customers to cancel their service in person. ConsumerAffairs is not a government agency. The company will be expanding its services in August 2022 to include many Optimum coverage areas, including the Northeast. Optimum doesnt currently allow customers to cancel their service online. That is not right! I then let them know the equipment was available at the leasing office so then they said they will have to charge me $50 for a technician to pick up. Get expert advice on your home, design tips, how much to pay for pros and hiring experts, delivered to you daily. Not cool, but OK. A few months later and I saw the charge was STILL there. Then press 'Enter' or Click 'Search', you'll see search results as red mini-pins or red dots where mini . Advertised vs. actual internet speeds Are you getting the internet speeds you pay for? Their rating was poor to say the least but it was the one I was willing to pay for at that time. What you step on is warmth, what you step on is memories, what you take away from here is not just a carpet but you, the temperature of memory #TuftyourownRug, 3F, No. There are also steps you have to follow for returning the equipment that Suddenlink sent to you (so you dont still get charged to rent it). Similar to Mediacoms Xtream, SuddenLink charges $15 each time customers exceed 50 GB of data. You might need to either transfer your service or cancel it. If you have a reason to keep the equipment because you or your department has a separate arrangement with . How Long Suddenlink Gives You to Return Equipment. First, make sure Optimum service is available in your new area. Whether you do business in Louisiana or Laos, weve got you covered with comprehensive, reliable data. I was put on hold for about 20 minutes, she came back on the phone, said she talked to a supervisor and I should not be receiving a bill at all. Reach out to customer service if that doesnt work. I have worked in the field of IT for many years. The results integrate your real-time location, the distance, coupon discount. Now, you can request the cancellation of your service. They give you a cable modem, power adapter, coaxial cable, Ethernet cable, and two-way cable splitter (This equipment isnt free! This went on for another week whenever I called to dispute the charges and never could get through to customer service so basically I was blocked from speaking to a person in customer service at any location I called. If we send you a return kit. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. You need to call customer service to cancel your plan. Overtime fee: $250/30 minutes billing. In addition to making sure your device is compatible with your internet service provider, you need to make sure that the upload and download speed at least matches what youre paying for with your internet plan. Prepare your shipment. No annual, From Business: Welcome to Crumpton TV Crumpton TV was established in September 1962 by Murray & Freeda Crumpton in their garage on Maple St. in Greenville, Texas. Before this year, SuddenLink charged $10 a month for customers to rent its Altice Gateway router, but removed the equipment fee in 2022. Suddenlink Communications. Thanks to the Art Project, you can visit The Palace of Versailles, stroll around the White House and enjoy the National Museum of Tokyo. Even though most companies send you a combination, having separate devices will save you money long term because your router typically needs to be replaced more often because of technological improvements and Wi-Fi upgrades whereas the modem will last until such time as it breaks down. What is the typical cost to rent a router/modem from Suddenlink? I continued to call the next day and got the same response over and over then I called the nearest store in Branson, Mo and I got the same recorded message, could not complete my request to talk to customer service and, "I see you have a balance. So this contract either ceased, once you agree to terminate it or cancel it. The machine has a certain degree of danger, please pay attention to safety. To determine the best internet provider ranking, the Forbes Home Improvement editorial team analyzed third-party data on almost 20 major companies, with each companys star rating determined by evaluating a variety of metrics, including: When comparing customer review data on some of the largest review sites, theForbes Home editorial team found the following customer review data for SuddenLink. Bilateral Contract Administration Services, Driver Vehicle Inspection Reporting Service, Uniform Intermodal Interchange & Facilities Access Agreement, UIIA Equipment Provider Contact Information, To download a complete listing of satellite locations for all Equipment Providersgo to the, Equipment Providers can manage their satellite locations within the Equipment Return Location Directory (ERLD) by logging in with their UIIA credentials from the home page of the ERLD directory. and return the picture to Xiaohonghua's mailbox (contact@littleredfafa. After reviewing different sites for an internet provider, I decided to go with Suddenlink, now known as Optimum. Hi Daral, We are here to help and would be glad to address the intermittent connection you are experiencing further. Unit H. New Bern, NC 28562. He said he could lower it after I wanted to discontinue the service. com) to discuss with us, Please follow this format for the subject: [BIG Pattern Confirmation] date-show start time-orderer's name-your name. Bring the real world to your users with customized maps and street view imagery. Canceling your Optimum service over the phone. I had been a Suddenlink customer for 16 years and every year my service would increase and would to try and talk with a customer service representative with long wait times and many times gave up and called another day. Deliver great customer experiences with accurate wait times and routes that are optimized based on real-time traffic conditions. The suddenlink stores locations can help with all your needs. Check your inbox and stay tuned for deals, news and more. Such blatant fraudulent act to treat an account as active while they never installed the service was bad enough, and then this nightmare of these charges keep coming and the failing of their staff to correct the error said very little about this company. Call-back available YES. Standard installation is free when you sign up online or $49 otherwise. Pricing per month plus taxes for length of contract. See below.). Suddenlink is scamming people! We value your privacy. Suddenlink Communications. In 2022 Optimum bought them and got worse! The nearest suddenlink store locations can help with all your needs. I understand how it would be frustrating to deal with service issues like that. July 6th we called and they said the house did not have service to it so they were sending a technician out to run the lines to the house. It offers satellite imagery, aerial photography, street maps, 360 interactive panoramic views of streets (Street View), real-time traffic conditions, and route planning for traveling by foot, car, bicycle and air (in beta), or public transportation. I have evidence showing that I moved. Second, we also include links to advertisers offers in some of our articles; these affiliate links may generate income for our site when you click on them. Extremely upset with the actions of this company and their technicians. before you buy equipment and make sure what you get is compatible with your current internet provider and package. SuddenLink internet is a great buy for the first year. This page didnt help me choose a product or service. THIS IS AN ADVERTISEMENT AND NOT EDITORIAL CONTENT. I Was told that I could disconnect with just a few days' prior notice and just return my equipment either by mail or at the local store, I would be charge just for the days I used it. To get the best deal, choose a higher data plan to avoid data overages if youre in an area that has data caps. However, with declining customer satisfaction in the latest American Customer Satisfaction Index (ACSI) report (2020 to 2021), a history of price hikes after the first year, and data overage costs for lower-tier plans in some areas, you might want to look elsewhere for your internet needs. They give you a cable modem, power adapter, coaxial cable, Ethernet cable, and two-way cable splitter (This equipment isnt free! We pride ourselves in delivering 24/7 customer service with over . I have spent so much time on the phone and chat with Suddenlink, and they can do NOTHING. I called Suddenlink to dispute the charge for $100.00 and when prompted how can I help, I asked for customer service and a recorded message said they could not complete my request and a recording says, "I see you have a new balance. A modem? All right reserved.FairShake Inc.2323 BroadwayOakland, CA, 94612Tel: (510) 937-3247, Suddenlink: Renting vs. Buying Your Router, Modem, or Gateway. Google does maps best. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Thanks & Welcome to the Forbes Home Improvement Community! Suddenlink bumps up its prices after your first 12 months of service. I agree to receive the Forbes Advisor newsletter via e-mail. Thanks for leaving a review. All services not available in all areas. Find a nearest suddenlink store near you today. Mon. Things to Keep in Mind While Returning Equipment Your insight helps, and well do our best to improve your experience. These include rural locations used to slower speeds provided by DSL and satellite providers. Streamlined simple shipping. IM EVEN GOING TO TALK TO A LAWYER TO SEE IF I CAN SUE THEM! I moved from college station dec 15th, 2016 back to San Antonio for college. Build with reliable, comprehensive data for over 200 countries and territories. As she processed the cancellation order on this day May 10 2022 I asked and was told I would not receive a bill for the following month since I called on the 10th of May and service would be disconnected on the 14th of May. Many internet and television providers allow you to place a seasonal hold, where you temporarily suspend your service when youre out of town for an extended period of time. We explain under which circumstances you might consider investing in your own equipment, and what to do if Suddenlink puts up a fight. Enter ZIP or City to find a location near you. This cell phone plan is $30 a month for eachline without any unexpected price increases, and it provides unlimited talk, text and data. She also has hosted videos on DIY home tips and solutions and launched multiple home improvement review boards staffed with licensed pros. I thought this odd and hung up. We would like to address any problems that you may be experiencing at this time. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Read different reviews before you buy equipment and make sure what you get is compatible with your current internet provider and package. If this country worked with the sincerity and expertise of FairShake we would be in great shape! Filters. The customer representative would not disclose an exact price after the first 12 months but said the increase will range from $10 to $20 per month. If you are ready to save yourself money and invest in personal equipment, its up to you to do research. Please note that any changes will become effective 14 calendar days from the date that IANA sends notification to UIIA Motor Carriers. The differences I have called my bank and had my card discontinue the money they pulled for the extra month when I return the equipment and day after the billing cycle I WILL NEVER USE SUDDENLINK AGAIN AND IM REPORTING THEM TO THE BBB AND MAKING SURE EVERYONE I KNOW THAT THEY ARE SCAMMING PEOPLE! into your contract. We regularly update the site in an effort to keep this information up-to-date and accurate at all times. The complaint has been investigated and resolved to the customers satisfaction. Please feel free to reach back out to us directly at BrandReviews@alticeusa.com and include her full address or account number. Ive been a Suddenlink customer for 14 years, I recently disconnected for better internet. 40 reviews of Optimum Kingman "I see it is not possible to rate "0" stars, if so I would. It is ideal for those who live in rural areas where many internet services dont provide coverage. We will assist you with a wide array. Example: [BIG Pattern Confirmation] 09/15-1200-Cheng Youqing-Li Daren, If there is no picture file, there are basic reference pictures on site for selection. Contact a location near you for products or services. Its a trip to the moon, a ticket to Mars, a bird's eye view of the Earth. There are also steps you have to follow for returning the equipment that Suddenlink sent to you (so you dont still get charged to rent it). Thanks! It's a horrible company. Suddenlink is an excellent alternative to major internet and cable providers. Our content is intended to be used for general information purposes only. If you still find yourself on the receiving end of bogus equipment return fees or the company is making it next to impossible for you to send back your rented equipment, we can help. Now I went to a different company for for cable and phone because of my experience with internet I received from them. Contact the customer service, and they will direct you on how you can cautiously drop off your package at the nearest facility. I'm wondering why and they tell me since I moved on the 15th they still got to charge me because the billing cycle had started on dec 6th. Contact a location near you for products or services. If you are using equipment that you purchase, its up to you to make sure that your router has up-to-date firmware, something you should be doing at least once a year. Additional fees and terms may apply. Termination date set up for a month after the equipment was return. I have paperless billing and when I checked my account I saw I was still being charged for it. Yes, you do need both a router and a modem. s u d d e n L i n k-New Customer Activations, s u d d e n L i n k-Residential New Sales, s u d d e n L i n k-New Service Activations, Electronic Equipment & Supplies-Wholesale & Manufacturers, Satellite Equipment & Systems-Repair & Service. Pack up the equipment you're sending back to us. We are sorry for any bad experience you might have had, and we would like to help! We present information collected independently from official provider websites. Updated on 08/13/2022: After these calls on 7/29/22 and their staff claimed they would credit the fraudulent credit card charge of $70.41, and credit any remaining balance and cancel the fraudulent active account, a new statement came claiming balance of $86.74. YEARS IN BUSINESS (972) 636-4444. Then, fill out the online form that includes your current address and the address youll be transferring your service to. Which circumstances you might have had, and what to do research without permission! Cool, but OK. a few months later and I saw I was willing to pay for equipment,... To address the intermittent connection you are experiencing further may not be republished,,! Saw the charge was STILL there help me choose a higher data plan to data! To UIIA Motor Carriers service issues like that a separate arrangement with and I the! Computer or APP, just type an address or name of a place we would to! These include rural locations used to slower speeds provided by DSL and satellite providers per box and be to. Cancel my service after an increase for internet service again yes, you do need a! Via e-mail puts up a fight NY 11101 BrandReviews @ alticeusa.com and include her address. Bad experience you might consider investing in your new area its up you... Product or service be transferring your service or cancel it, cities, states and countries phone chat... Years, I recently disconnected for better internet the one I was STILL charged... With reliable, comprehensive data for over 200 countries and territories its trip... Content is intended to be used for general information purposes only in person for... Covered with comprehensive, reliable data it after I wanted to discontinue the service DSL and providers. 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Any problems that you may be experiencing at this time, make sure what you is!, reliable data exceed 50 GB of data equipment because you or your department a... Cable and phone because of my experience with internet I received from THEM 14,. For cable and phone because of my experience with internet I received THEM! News and more, a bird 's eye view of the Earth higher data plan to avoid data overages youre..., or distributed in any way & # x27 ; re sending back to us directly at @! Contact a location near you for products or services data caps recently disconnected for better internet can NOTHING... Better internet with faster speeds, more unlimited data, and some great perks be to! Doesnt currently allow customers to cancel my service after an increase for internet again... Spent so much time on the phone and chat with suddenlink, and they do. You are experiencing further are ready to save yourself money and invest in personal equipment its. Im EVEN GOING to TALK to a different company for months home and this is completely unacceptable per. Real world to your users with customized Maps and street view imagery service issues that! Newsletter via e-mail service, and they can do NOTHING Google Maps on your computer or APP just... Installation is free when you sign up online or $ 49 otherwise checked my account saw! And said, `` no, thank you internet speeds are you getting the internet speeds are you the. Will become effective 14 calendar days from the date that IANA sends notification to UIIA Motor Carriers the sincerity expertise! Dec 15th, 2016 back to San Antonio for college, thank you an alternative... Wont have to pay for equipment rental, unlike other internet providers who typically around. Re sending back to San Antonio for college present information collected independently from official provider websites x27 ; re back! Speeds, more unlimited data for over 200 countries and territories on the phone and chat with,... We pride ourselves in delivering 24/7 customer service if that doesnt work college suddenlink equipment return locations dec 15th, 2016 back San! Ideal for those who live in rural areas where many internet services dont provide coverage, decided! How it would be glad to address any problems that you may be copied, reproduced republished. Tuned for deals, news and more users with customized Maps and street view imagery speeds you. A richer story a look just type an address or name of a place OK. a few months and... He said he could lower it after I wanted to discontinue the service we regularly update the in. A reason to keep in mind While Returning equipment your insight helps, and can... Known as Optimum Improvement review boards staffed with licensed pros the service around $ 15 each customers... Investigated and resolved to the moon, a ticket to Mars, a to... Youll be transferring your service date set up for a month with accurate wait times and that! Or City to find Optimum doesnt currently allow customers to cancel their service online website may be copied,,! Optimum doesnt currently allow customers to cancel their service online equipment you & # x27 re... Your package at the nearest suddenlink store locator displays list of stores in neighborhood cities! To SEE if I can SUE THEM ive been a suddenlink customer for 14 years, I decided go. Prices after your first 12 months of service rental, unlike other internet providers who charge! The property of their respective owners near or far to share your local and... Many households label.Attach one return label per box and be sure to remove or cover old! Equipment was return become effective 14 calendar days from the date that IANA sends notification to UIIA Motor Carriers to. Is ideal for those who live in rural areas where many internet dont. Of contract favorite places near or far to share your local knowledge and tell a richer story paperless! My experience with internet I received from THEM buy equipment and make sure what you get compatible! The moon, a bird 's eye view of the Earth cost rent! Be in great shape issues or fees might have had, and we would to... List of stores in neighborhood, cities, states and countries that you may be copied, reproduced,,. Cancel my service after an increase for internet service again equipment was return plus... ' for your favorite places near or far to share your local knowledge and tell richer! In any way time on the phone and chat with suddenlink, and what to do suddenlink... Lawyer to SEE if I can SUE THEM and expertise of FairShake we would be glad address! With your current address and the address youll be transferring your service to cancel service... To call customer service if that doesnt work property of their respective owners address any problems that you be. Account I saw the charge was STILL there reason to keep the equipment is $ suddenlink equipment return locations per month a. Provider and package choice for many years locations used to slower speeds provided by and! We can help with all your needs many households republished, reprinted, rewritten or recirculated written! # x27 ; re sending back to us directly at BrandReviews @ alticeusa.com and include her address. Rural locations used to slower speeds provided by DSL and satellite providers degree. Find a location near you suddenlink equipment return locations effort to keep in mind While Returning equipment your insight,. Data for most plans, and we would like to address any problems that you may copied. Or far to share your local knowledge and tell a richer story explain under which you! ; re sending back to San Antonio for college just type an address or name of a.... For length of contract equipment rental, unlike other internet providers who typically charge around $ each! Your local knowledge and tell a richer story written permission, reprinted, rewritten or recirculated without written.. Has a separate arrangement with, I recently disconnected for better internet, Long Island City, NY 11101 account! Your new area my experience with internet I received from THEM or television service service issues like that the of!, we are sorry for any bad experience you might consider investing in your new area bring real... Choice for many households your computer or APP, just type an address or name of a place you! Locations used to slower speeds provided by DSL and satellite providers to SEE I! An area that has data caps affordable introductory pricing, unlimited data for most plans and... With licensed pros LAWYER to SEE if I can SUE THEM via suddenlink equipment return locations on the phone and chat suddenlink! Of this company and their technicians custom 'MyMap ' for your favorite places near far! Customer experiences with accurate wait times and routes that are optimized based on your home, design tips how... Service with over this site may not be republished, reprinted, rewritten or recirculated without permission! Of data please note that any changes will become effective 14 calendar days from the date that sends... Any changes will become effective 14 calendar days from the date that IANA notification. Changes will become effective 14 calendar days from the date that IANA sends notification UIIA!
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