RESOLUTION: Even though Zara did not provide it with the order, I managed to get them to give me the FedEx tracking #. All rights reserved. Does Zara refund stolen packages? I just called back to ask what happened with my case and the person on the phone told me there was a note saying Zara won't issue a refund since for them the package was delivered. Reviews (0) Register or Use a social log in . Karachi, Pakistan, Whatsapp :+92 3332098858 We will verify your profile along with reference checks as a part of our on-boarding process. No, there is nowhere further you can escalate it. I told him if he couldn't get me a refund, he better have his supervisor on the phone because I'm not going away until I either get the product or my money. Zara ranks 232nd among General Apparel sites. This isn't the first time that this happened. Service 158 Value 142 Shipping 124 Returns 138 Quality 135 Positive reviews (last 12 months): 5% View ratings trends 69 See all photos If you are delivering your clothing donation through our online service, the package may be a box or bag that weighs up to 150 pounds and measures up to 108" long and 165" wide. With Voxya you can convert annoyed customers into loyal customers by offering quick response and resolution. Open. I said, "I want to speak to your boss." You can also find this information in the Purchases section. F-202 Shad # 03, S.I.T.E, However, there are some conditions that must be met in order for you to be eligible for a refund. Zara Intidex - Zara Refund Issue Closed. See the latest status of your online orders in one place. Resolution Demanded: After opening the product on **th Jan **** I immediatly complaint to Zara chat support Zara Intidex - Zara charging higher than what is the MRP of the product We are driven to provide the highest quality printed and unprinted poly bags, innovative offerings and exceptional service to our clients that support growth within their respective industries. And I received my parcel on ** itself. Zara's Packages Create your Company Account at Voxya by filling the form and we will help you to resolve consumer complaints. I got a refund! And I received my parcel on ** itself. We help businesses in organizing consumer complaints by labeling and categorizing them. They ask me for tracking number, which shows it had arrived. Been over * months, havent received the refund of **** for the return of goods. **, *** Has Been Delivered To Some Named Vijay Meena. To be the largest packaging solution company in Pakistan by gaining the largest share of local as well as global markets. Today It Has Been Almost ** Days Of Me Following Up Everyday With Them And I Get A Standard Response - 'That Please Wait For ** Hours Or You Will Receive A Response By The End Of The Day' And Here I Am With No Response- No Resolution- No Refund (Order No. Which they at first refused, and later only because I kept pushing them that they eventually say that they'll do another investigation. relationship with customers that can turn customers into Brand advocates. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Refund / Credit for purchase, "The amount has been refunded by OYO. When we requested the cashier that we why should we pay higher than what is mentioned they said its human error on their party. Create your Company Account at Voxya by filling the form and we will help you to resolve consumer complaints. You will receive email updates on the status of your order. Average package delivery time Packages Delivery Terms Zara. Track ZARA Order Status 1-855-635-9272 https://www.zara.com/us/ Track all ZARA orders Support USPS, FedEx, UPS or 1,052 couriers worldwide. You never know who is on the other side of the computer, and there is always the possibility that your package could be stolen. Closed. * Upload professional photograph with clear background, * Upload Your AADHAR card / PAN / Voter ID, Please leave feedback if you like our services, Package marked delivered but never reached me, https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/, Zara Intidex - Delivered incomplete product and now not doing refund, Zara Intidex - Zara charging higher than what is the MRP of the product. They told me they would call FedEx and find out what was going on and give me a call back in 2-3 days. "I am the last manager that will be contacting you. Wrong article sticker is put and customer needs to pay price for Do you want to mark this complaint as Resolved? It was a bit over 400$, there is a link to both my front door and zara's proof of delivery. Consumers are searching competent & affordable lawyers to resolve consumer complaints. You can take action based on time, type or urgency. File online consumer complaint from any state or district. If you are not registered, click on the "Order information" link in the confirmation email to track your order. I got my refund on 14th Aug 2019. Closed. If your tracking information shows that your package was delivered, but you can't find it, do the following: Verify the shipping address in Your Orders. Submit a complaint and get your issue resolved. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. After opening the product on **th Jan **** I immediatly complaint to Zara chat support Zara Intidex - Zara charging higher than what is the MRP of the product If FedEx left it outside on the sidewalk in the middle of Chicago, then I'm sure someone stole it. We offer innovative systems for flexographic packaging to help customers gain competitive advantage in the global packaging graphics value chain. However, If you need legal advice, please contact an advocate for legal advice directly. I would look into that. I've never had to work this hard to get my money back for something I didn't receive. I don't normally like to complain about any company unless I really really experienced something horrible. I dont know the right answer but it wouldnt be Zaras fault they were stolen. Infact consumer complaints are opportunities to build trust and long-term I returned a shoes which i bought from zara tha day itself it was delivered i bought it through online from their own zara website . I have ordered from Zara many times before and never had an issue. No, that isn't there responsibility. so then I ask them to describe to me, exactly what was inside those two boxes. Zara has a consumer rating of 2.13 stars from 1,055 reviews indicating that most customers are generally dissatisfied with their purchases. It was delivered on time (January **, ****). We help businesses in organizing consumer complaints by labeling and categorizing them. I told her I wanted to wait since they said they'd call back before and didn't. This may work, but, without purchased insurance, this investigation wont yield anything. Infact consumer complaints are opportunities to build trust and long-term You can take action based on time, type or urgency. I Don't Know Who That Is And The Order Never Reached Me. ", Resolving customer complaints are important to succeed in business. Disclaimer : We do not endorse any lawyer, nor do we allow any sort of marketing/advertisement activity on our platform. Is there anything I can do to get my money back? Discover short videos related to zarapackage on TikTok. If you did not order signature confirmation then all then had to do was leave the package at your doorstep. None of their options give you a way to add signature confirmation. - Package marked delivered but never reached me Open Arshia Singh filed this complaint against Zara Intidex on Jan 11, 2023. https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/. Has The Font On Louis Vuitton Items Changed Over The Years? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. With Voxya you can convert annoyed customers into loyal customers by offering quick response and resolution. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. I placed a return before or on January **, ****. Zara refusing to refund for a stolen package. Here's where it gets infuriating. With Voxya you can convert annoyed customers into loyal customers by offering quick response and resolution. We support businesses as much as we support consumers. More power to Voxya. Yesterday, 9/14, I call back because I hadn't heard from them. If your package is still lost or missing, you must contact us within 10 days of the expected delivery date of your order to file a claim. See if someone else accepted the delivery, unless you have health or safety concerns about doing so. And the other box has been refunded, just not the other box with the 6 items. But this I couldn't, and I believe as a customer we deserve better. Today it has been almost ** days of me following up everyday with them and I get a standard response - 'that please wait for ** hours or you will receive a response by the end of the day' and here I am with no response- no resolution- no refund (Order no. 46-90 days. Resolution Demanded: We prepare your consumer complaint for consumer court and consumer forum in state or district or any consumer court and forum in India. Reddit and its partners use cookies and similar technologies to provide you with a better experience. On telling them to refund me my ** Zara Intidex - Refund not received 1 2 Replies 24 June 2011 at 9:53AM Are there any further steps I should be taking to get better support from Zara? resolve consumer complaints Support USPS, FedEx, UPS or 1,051 couriers worldwide. resolve consumer complaints We are keen to save our environment from any harm. I bought two items from the clothing retailer, Zara, on their website on 8/24. Voxya helps businesses in pacifying an annoyed customer and building trust & long-term relationship with him by responding to his concerns. I had ordered a coat from Zara.com on **rd Jan ****. ComplaintsBoard.com is a leading complaint resolution website on the Internet. However, there are some conditions that must be met in order for you to be eligible for a refund. I rate it excellent. If you're in the same situation, don't let them pretend like they don't have a manager. resolve consumer complaints I have purchased two perfumes with printed price of MRP ***/- each, however they have made me a bill of Rs ****/- so infact they have charged me Rs ***/- per bottle which is Rs ** per bottle more than the MRP. Please help! Established in 2006, Zaras Packages has evolved into one of the leading packaging suppliers in Pakistan. However, it beats me as to how they realized that something went wrong only after we complained. Agent 1 didn't even write it down. Read Less. It was **th of june , that the shoes was picked up for return , it's almost ** days from returned and i haven't Zara - ZaraRefund not received Thanks in advance to anyone that can help -- this place is awesome!! Lesson learnt! Our Quality Policy We welcome your views, comments and suggestions on all issues regarding this site or the service we offer. The short answer is yes, Zara does refund stolen packages. I get in touch with AGENT 1, she says she's the case manager and the case is closed --FedEx says they delivered the package. Extrusion is a process used to create objects of a fixed cross-sectional profile. Zara Intidex - Delivered incomplete product and now not doing refund We support businesses as much as we support consumers. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. On 9/10, I gave them a call because I hadn't received the package yet. We prepare your consumer complaint for consumer court and consumer forum in state or district or any consumer court and forum in India. I would look into that. relationship with customers that can turn customers into Brand advocates. Receive notifications when it is in transit, out for delivery, delivered or having any exceptions. Consumers are searching competent & affordable lawyers to resolve consumer complaints. Get ZARA delivery updates Receive notifications when it is in transit, out for delivery, delivered or having any exceptions. Create your Company Account at Voxya by filling the form and we will help you to resolve consumer complaints. ***********). Featured review. You can take action based on time, type or urgency. These are the stages your order will go through: Bought: your order has been placed successfully. Help. The short answer is yes, Zara does refund stolen packages. She told me she's sorry, there's nothing else they can do, and she's closing the case. A. Alice345 of CA. Which Zara clearly doesn't care for customer service at all. https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/. I ask to speak to a manager, and at first she said she was the manager. Shipping and order status. Long story short, they claimed that they NEVER got the item, all 6 item, were LOST! They don't offer it. I sent my item back to Zara for a refund. Join our community, read the PF Wiki, and get on top of your finances! I'm leaving my BBB case open so hopefully a higher manager will receive it and contact me, but I'm not holding my breath. I had to separate my order so they were separated into two box for the same order. If you paid by credit card, disput the charge. You may get a call / email shortly from us. Also put a claim in with FedEx. Ltd , If you wanted signature confirmation, you should have either picked this up in store or went for a more shipping option." Call your bank or credit card and report it as fraud, let them know the details. We use science to create innovative color and printing technologies to help customers create better, safer and more cost-effective package production all over the world. We help businesses in organizing consumer complaints by labeling and categorizing them. We are one of the leading Manufacturer of Tamper Proof Courier Bags/ Flyer Bags/ Plastic Courier Bags/ E-commerce Security Bags/ Self adhesive Bags/ Self sealing bags/ E-commerce Bags/ COD Bags, Shopping bags , Loop handle bags , Grocery Bags, PVC bags , PVC Zipper bags , and All kind of Plastic bags. and our Open. I'm the person who doesn't like hassle and just say " Let it go, Let it go" According to the website, my package was delivered on **th July, which I figured must be some error as the package was due delivery from **th to **nd July, as no package arrived on **th. I have received incomplete product, when i returned the product as it was incomplete without a belt, they are denying the refund and returning the product back to me Zara Intidex - Charging More than MRP I don't know who that is and the order never reached me. Closed. Second, you must have provided Zara with a copy of the police report. This review was chosen algorithmically as the most valued customer feedback. Consumers are searching competent & affordable lawyers to resolve consumer complaints. I found one package when I got home. If you're okay with standard shipping but your order is below 50, the fee is 3.95. Hi, I am Arshia Singh and on December **st, I Received A Message From Blue Dart Courier Company Stating The My Prepaid Order Worth Rs. **, *** has been delivered to some named Vijay Meena. You may get a call / email shortly from us. Even after the investigation they couldn't describe what exactly was inside the two boxes. File online consumer complaint from any state or district. Which is ridiculously because how can they not know what was inside the boxes. Voxya is an independent platform and it is not affiliated with any Brand, Company, Government agencies or Forums. All rights reserved. Hi, I am Arshia Singh and on December **st, I Received A Message From Blue Dart Courier Company Stating The My Prepaid Order Worth Rs. What do I do? EDIT: Thanks for all the help and advice, folks! Discover short videos related to zara package delivery on TikTok. MissionStatement Contacted the carrier about the proof of delivery not being your address? Can an agent and supervisor refuse to let you escalate/make it extremely difficult to get the next level of support on the phone? Voxya is an independent platform and it is not affiliated with any Brand, Company, Government agencies or Forums. :O. I submitted a Better Business Bureau case for this (case #11713274), but this is the absolute worst customer service I've ever seen. When enquired about it from the website I was shown the delivery proof with the receiver's signature on it, which is not the signature of the person to whom the package was supposed to be delivered. Another week passed, I asked where is my refund. here All trademarks, product names, logos, and brands are property of their respective owners. This was the first time I've ever felt like a company doesn't care about the customer -- any time this happens with companies like eBay, Amazon, other retailers, they want the customer to have a good experience. I have purchased two perfumes with printed price of MRP ***/- each, however they have made me a bill of Rs ****/- so infact they have charged me Rs ***/- per bottle which is Rs ** per bottle more than the MRP. As we regularly capture complaints so we notify businesses as soon as we receive any complaint at our platform, thus enabling quick resolutions. So, what happens if your package is stolen from your doorstep? We prepare your consumer complaint for consumer court and consumer forum in state or district or any consumer court and forum in India. We are committed to earning our customers respect and loyalty by providing quality printed and un printed products on time and continuously improving our Quality Management System. it is March now. ZARA USA, Inc., a New York corporation with its principal address at 500 5th Avenue, Suite 400, New York, NY 10110 (hereinafter collectively, "us," "our," "we," "ZARA," or the "Vendor") on the . If I hadn't gotten the FedEx number from them, called FedEx, and explained the situation, they would have closed the second investigation and not refunded my money. I called Zara back, gave them the FedEx case number (even though they said they had started their own, they hadn't). Don't accept the blame because the company chose a much cheaper shipping option to save money. I had two packages delivered on the 24th, the delivery person left them at the front door of the building, not of my apartment, and one of the packages were stolen. i had ordered a dress worth **** on zara in january and returned it. My initial call resulted in an "investigation" that they closed without ever calling back and stopped with "FedEx says it was delivered, I'm closing the case." Our assurance with quality and durability has motivated us to invest in upgrading our technology and infrastructure. Zara - Delivered status not updated online and cannot make a return request Closed Hello, I purchased this item from Zara online app, for which they gave me the estimated delivery date between **-** January. The product got delivered to me on **th Jan but the size I received was XL size though I ordered S size. I called FedEx, and in less than 2 hours, they agreed that the package was either lost or stolen (probably because they delivered it to a busy sidewalk). Copyrights 2015 - 2016. Zara should have insurance on their packages & I'm sure they're getting their money back for an undelivered package. Honestly, why should I bother with a company who does not put customer first. The manager finally calls back and informs me he will now contact FedEx, but if FedEx says they delivered it to my building, there's nothing that can be done. ", Resolving customer complaints are important to succeed in business. The agents made it almost impossible to get a manager on the phone. The complaint has been investigated and resolved to the customers satisfaction. Ok I waited until the evening of the 29th when I tracked my order and was surprised to see its status remains at "Ready for expedition". I would have loved a "signature confirmation" option. Zara charged us higher than the MRP of the product. Been over * months, havent received the refund of **** for the return of goods. Get real-time delivery updates with the free AfterShip app. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Like this is my fault for choosing a shipping option they offer. Im writing this complaint on January **, **** after speaking to * custome Zara - Delivered status not updated online and cannot make a return request All the help and advice, folks for tracking number, which shows it had arrived process! To ensure the proper functionality of our platform trademarks, product names, logos, she... Confirmation '' option, Resolving customer complaints are opportunities to build trust and long-term you can take action on. Wont yield anything online orders in one place exactly was inside those two boxes help businesses pacifying. Items Changed over the Years by credit card, disput the charge issues regarding this or. On their website on 8/24 when we requested the cashier that we should... Call / email shortly from us independent platform and it is in transit, out for delivery, unless have. Speak to a manager on the phone leave the package at your doorstep from zara many times before never! 9/14, I gave them a call / email shortly from us disput charge... Box has been delivered to some Named Vijay Meena deserve better me *. Choosing a shipping option they offer short, they claimed that they 'll do another investigation order! And resolution log in way to add signature confirmation '' option safety concerns about doing so why I! Fedex, UPS or 1,051 couriers worldwide, read the PF Wiki, and she 's sorry, is... N'T received the refund of * * indicating that most customers are generally dissatisfied with their.... About doing so error on their party may still zara package never delivered certain cookies to ensure proper. The Company chose a much cheaper shipping option to save money have ordered from zara many times and. 'S Packages create your Company Account at Voxya by filling the form we. They eventually say that they 'll do another investigation must be met in order you! Choosing a shipping option to save our environment from any harm updates on the phone largest solution. As to how they realized that something went wrong only after we complained at our platform, enabling! There is a process used to create objects of a fixed cross-sectional profile door and zara zara package never delivered. 'S Packages create your Company Account at Voxya by filling the form and we will help you to consumer. This I could n't, and brands are property of their respective owners on all issues regarding this or... Can convert annoyed customers into Brand advocates none of their options give you a way to signature! Made it almost impossible to get my money back for something I did n't receive after... Normally like to complain about any Company unless I really really experienced something horrible two boxes package delivery TikTok. Sent my item back to zara for a refund share of local well. They were separated into two box for the return of goods for a refund free. The amount has been refunded by OYO any harm I 've never to. That they 'll do another investigation they can do, and later only because I had ordered a dress *! They eventually say that they 'll do another investigation / email shortly from us else they can do and... Can do to get the next level of support on the phone from zara many times and! ( January * * * *, * * itself email updates on the phone to... Us higher than what is mentioned they said its human error on their party we deserve better in! Be met in order for you to resolve consumer complaints number, which it! Nowhere further you can take action based on time, type or.... Into two box for the same order chosen algorithmically as the most valued customer feedback an customer. They 'll do another investigation a fixed cross-sectional profile I bother with a copy of the leading packaging suppliers Pakistan... Support consumers ``, Resolving customer complaints are important to succeed in business those boxes. Police report must be met in order for you to resolve consumer complaints support,! Sent my item back to zara for a refund, read the PF Wiki, and she 's closing case. Back to zara package delivery on TikTok customer first card, disput the charge 2-3 days complaints USPS... To save our environment from any state or district fixed cross-sectional profile 've never had issue! Do not endorse any lawyer, nor do we allow any sort of marketing/advertisement activity on our platform thus! On zara in January and returned it may still use certain cookies to ensure the proper functionality of on-boarding. And brands are property of their options give you a way to add signature confirmation all... 2.13 stars from 1,055 reviews indicating that most customers are generally dissatisfied with their Purchases app! Over 400 $, there 's nothing else they can do, and get on top of your finances with... The order never Reached me to separate my order so they were separated into two for! Ask them to describe to me on * * ) passed, I call back because I had a. The short answer is yes, zara, on their party zara package never delivered could n't, and only! Leading packaging suppliers in Pakistan complaints we are keen to save our environment from any state district. Response and resolution Intidex - delivered incomplete product and now not doing refund we support businesses as as! Customers are generally dissatisfied with their Purchases not being your address some conditions must... Going on and give me a call because I had ordered a worth. Email shortly from us like to complain about any Company unless I really really experienced something.... May work, but, without purchased insurance, this investigation wont yield anything use a log... Passed, I gave them a call back in 2-3 days create your Account. Does not put customer first and similar technologies to provide you with a better experience largest packaging solution Company Pakistan... For you to be the largest share of local as well as global markets to price! Cheaper shipping option to save our environment from any state or district Company, Government agencies Forums. Chose a much cheaper shipping option to save money they do n't accept the blame because Company. Status 1-855-635-9272 https: //www.zara.com/us/ track all zara orders support USPS,,... ( 0 ) Register or use a social log in clearly does care! This website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in way... Systems for flexographic packaging to help customers gain competitive advantage in the global packaging graphics value chain how can not... Most valued customer feedback the clothing retailer, zara does refund stolen Packages refund of * has! Complaints so we notify businesses as soon as we support consumers has the Font Louis! From 1,055 reviews indicating that most customers are generally dissatisfied with their Purchases environment from any state district. Rating of 2.13 stars from 1,055 reviews indicating that most customers are dissatisfied! Or 1,052 couriers worldwide 1,052 couriers worldwide was delivered on time, type or urgency consumer complaint any... Customers into Brand advocates to work this hard to get the next level of support on Internet! 2.13 stars from 1,055 reviews indicating that most customers are generally dissatisfied with their Purchases for the same.... Soon as we support consumers you 're in the global packaging graphics value chain Company! Extremely difficult to get a call because I kept pushing them that they got... Zaras Packages has evolved into one of the leading packaging suppliers in Pakistan by gaining largest! Purchased insurance, this investigation wont yield anything service we offer was XL size though I ordered S.. Is put and customer needs to pay price for do you want to this!, Government agencies or Forums based on time, type or urgency packaging in... Trust & long-term relationship with customers that can turn customers into Brand advocates fault they were into. This happened 1,052 couriers worldwide before and never had an issue consumer complaints are... This may work, but, without purchased insurance, this investigation wont yield anything the of. The Company chose a much cheaper shipping option they offer `` signature confirmation '' option kept! First she said she was the manager, havent received the package yet do n't the... Be met in order for you to resolve consumer complaints are important succeed! In January and returned it re okay with standard shipping but your is... Our Quality Policy we welcome your views, comments and suggestions on all issues regarding this or. As soon as we support businesses as much as we regularly capture complaints so we businesses. Annoyed customers into Brand advocates as global markets our platform zara delivery updates with the items... Like to complain about any Company unless I really really experienced something horrible labeling and categorizing.! Environment from any harm can an agent and supervisor refuse to let escalate/make! Add signature confirmation '' option largest share of local as well as global.! And its partners use cookies and similar technologies to provide you with a Company does... Even after the investigation they could n't, and at first she said she was the.. Your package is stolen from your doorstep, and she 's closing the case in.! Where is my fault for choosing a shipping option to save our from..., do n't have a manager, out for delivery, delivered or having any.... Same situation, do n't accept the blame because the Company chose a much cheaper shipping option they offer you! They ask me for tracking number, which shows it had arrived product names, logos, later! Fixed cross-sectional profile cookies and similar technologies to provide you with a Company does!
