Couch-Friedman says consumers are already calling with complaints of credit card companies rejecting refunds on cruises when payment was made a year ago. Guests who had their cruises canceled due to the. Michelle Couch-Friedman, executive director of the nonprofit Elliott Advocacy, a consumer advocacy organization, says even those who act fast may still find they have lost their money. I dont understand why anyone would give new bookings to Crystal (I know they are not taking new deposits) and possibly be throwing good money after bad. It's a member organization so if you are a member business, they will help your client settle. Adds Perl, With future cruise credits, it is uncertain if they are going to get their money back. You should also contact your state attorney generals office, Couch-Friedman advises. We Decided to Find Out, Hike and Bike Along the Picturesque Rhine on This River Journey, Explore the Magnificent Danube on a Multigenerational, Activity-Filled Journey, Savor the Exquisite Flavors, Colors, Culture, and More of Provence, A Weeklong Outdoor Adventure in Colorados Winter Wonderlands, Have a World-Class Adventure in the Rockies Playground. LauraS Have a travel problem, dilemma or question? It is sad for our entire industry as all boats rise with the tide, says Judy Perl, founder of New Yorkbased Judy Perl Travel, a bespoke cruise and land travel consultancy, and a member of the AFAR Travel Advisory Council. Crystal should be issuing these refunds, of course, but your bank isbeing paid to provide this service from all sides and you deserve that protection. In general, credit card companies are against filing of disputes when a company has not declared bankruptcy.. CADRS staff will not render a decision or require a party or parties to take specific action, its website noted. On 9/7/21 Crystal announced it was selling the Esprit and they have no other similar small ship or itinerary to reschedule to so we asked for our funds back which was an option provided to us. In my example, the merchant always had a 90 day window from day 1, though they could have set a longer window. King Day of Service with a great tour of civil rights landmarks. This cool kids outdoors club will introduce you to L.A.s best asset, Hong Kong will lift its mask mandate Wednesday, its last major COVID restriction, Before and after photos from space show storms effect on California reservoirs, Before and after photos from space show epic snow blanketing SoCal mountains, The chance of a lifetime: Five friends ski the tallest mountain in Los Angeles, $950 round trip from LAX to Darwin, Australia, on Qantas, Cool, hot and close to home: Celebrate Memorial Day in Southern California, The 15 things to do in L.A. before the end of summer, Burbank aborted landing was latest close call for U.S. flights. If you paid by debit card, your bank will likely provide Fair Credit Billing Act protections. I am being told that because I used FCC to book the Italycruise that I only have until 12/22 to use the FCC. The booking number is XXXXXXX. We booked an expedition cruise with crystal in Nov 2019, for sailing in January 2021. Write to catharine@catharinehamm.com. Feeling as though youre alone in a cabin in the woods and a maniac with a hook for an arm is tapping on your windows and help is 20 miles away? Okay- that makes it sound very reasonable. She was born in Syracuse, N.Y., to a peripatetic family whose stops included Washington, D.C.; Honolulu; and Manila. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. ITR is free to our subscribers. This was not part of the contract when we put our deposit down. Started June 21, 2021, By Unfortunately, in the case of Crystal, they seem to have very limited assets to liquidate to pay their bills. Please remove the pre-departure test of vaccinated travelers returning to USA CC Help Jenn Also, I see no reason to wait 90 days or even 60 days to do so. You will be able to leave a comment after signing in, By We regret we cannot answer every inquiry. On 19-AUG-2021 Crystal submitted a final bill for $15,188.02. That triggered a debt default of $2.78 billion. We depart on 9/12/21 from Boston to Bermuda. After reading both of these posts, I opened a new CC topic to discuss FCC problems. We we unable to reschedule in 2021 as the ship was fully booked so we were told we had to reschedule to 2022 which we did. This will ensure you fulfill the policys timing requirements. Sometimes working directly with the bank that issued the card may result in a longer grace period. Technically the merchant DOES have until whatever period they notified the customer of to process the refund, so although either the cardholder's bank may issue a credit or the merchant may give in and process the refund earlier, the credit card company cannot actually enforce a chargeback until the merchant has violated their policy. It's not QUITE true that the refund period means nothing. ltuckchapman, July 14, 2020 in Crystal Cruises. If credit card companies refused to pay them deposits--then they will be forced to either go under or refund as they should. We waited patiently until the end of Aug, past the 90 Day mark. I don't have a lot of faith in their "refund pending" email- an automatic response to all cancelations I suspect. I don't think it's that nefarious -- they should be receiving tens of thousands of chargebacks at this point, and the first means to triage that stuff (ESPECIALLY when you're short staffed, which I had the fun of experiencing in 2020) is to filter off the requests that come through with the wrong reason codes (which unfortunately happens a lot, because the bank CS agents may not be as careful or trained as they could be). Theres also no direct transfer requirement the banks must fulfill. Travel advisors this week expressed relief and concurred, saying that Crystal had recently accelerated the pace at which it is issuing refunds to their clients as well as commission to agencies. Something about the timing of the cruise which makes no sense. Alex Sharpe, CEO of Signature Travel Network, said, "Crystal has made some significant progress in paying past due customer refunds," with members suggesting more than 80% had been refunded to date. It said it continued to issue refunds. All of its employees were laid off, there are some crew still on ships that have been seized for unpaid fuel bills, and there is no cash in the bank. She suggested printing our reservation confirmations and "maybe" someone on the ship could assist. Perl says that her agency has for the past year dissuaded clients from booking Crystal after the line was slow to pay customer deposits on pandemic-canceled cruises. "We are pleased to say that during the past month, we have been able to open new channels of access to available collateral that have allowed us to process additional refunds," the line said in a statement. I am not sure how there could possibly be an expectation to make our final payment (or how. For a whole lot of additional information check the topic called "Crystal Refund Roll Call". Next time you book a cruise, use a credit card to pay for it for maximum protection if things go awry. With their appalling refund situation, they have lost a potential future cruiser who spends a lot of money on cruising. Genting is now " suspending payments to creditors". Given the new COVID situation, we decided to cancel on 2/7 when they changed the departing port from Hong Kong to Taipai. I downloaded and saved their refund policy so I would have a copy of the policy at the time of cancellation. And BWIVincent- I will do the best I can to be absolutely clear but honestly- how much clearer can I be than you (Crystal) canceled my river cruise and now I want my money back? I had to fight that as they originally said I only had until 12/21. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Crystal Cruises said it has refunded approximately 80% of fares owed for canceled 2020 cruises and more than 75% when including 2021 sailings through April. Please Read: COVID-related Discussion. Copyright 2023 Northstar Travel Media, LLC. THAT SAID, if you have been notified of a lower threshold, keep that notice and provide it to your credit card company. I'm in the same boat, see my post in the FCC topic started by JIM9310. Its normally true that credit card customers have 60 days to file their disputed transaction claim on their credit card account. I don't recall any "agreement" made between Crystal and their customers regarding this. She does have some clients with future cruise credits from canceled sailings in 2020 and early 2021. Processing disputedrefunds take priority over other refunds for Crystal. It MAY work to shortcut steps, but it can also come back to bite you in the rear and cost you big bucks or extra weeks/months. We called customer service at XXX-XXX-XXXX and spoke with Associate Sheri who explained that because we were within (7) days of travel she could not assist us. Which is a shame because the fallout from cruise-ship cancellations continues. That doesnt have anything to do with how much I love or hate the merchant, that just has to do with who had which job. The Federal Maritime Commission last week posted a consumer notice on its website recommending that travelers who paid for Crystal Cruises with a credit card contact the card company immediately. 2023 Outdoor Activities in Crystal River: Check out reviews and photos of the Fishing and Scalloping Trips in Crystal River. 19952023, The Independent Traveler, Inc. If Crystal is insolvent then it is illegal for them to trade. I am now being told it could take months to receive the refund. That triggered a debt default of $2.78 billion. Well see what happens.. I was able to get the portion that I had disputed with the credit card company back as a credit on my chase statement 2 months after I filed the dispute, which was the day that Crystal cancelled the cruise. Their most recent email response from Crystal was similar to what appears on their website Please know that our team is diligently working to ensure each of your refunds are addressed in the timeliest manner possible, still working within the projected 90 days in most instances. Crystals appeal was over-the-top luxury, including butler-serviced penthouses and suites. The Miami Herald reported Aug. 21 that the group had suspended payments to its creditors and is mired in $3.4 billion in debt. The Crystal Cruises website was expected to post information on how consumers may make claims. Cruise customers out of pocket due to the demise of Crystal Cruises can now file a claim to try to get their money back. It is possible the assignee who is now in charge of Crystals remaining assets will find a way to accept the vouchers as cash value, but that may be a long shot, she says. Since all their cruises were canceled,Crystal gave us a written promise of refund, however, stalled us thereafter for over 5 months. Crystal is not the only one having problems. See details. Even though it may not make a huge difference, my advice is to keep all of the correspondences you and your TA have sent to/received from Crystal. But if Crystal just doesn't have the money, how can they refund you ? I would recommend to any consumer that has vouchers tied up with Crystal they contact the attorney general in their state and ask for legal guidance, Couch-Friedman says. On 7/14/2020 at 8:44 AM, ltuckchapman said: 19952023, The Independent Traveler, Inc. Beware of booking a cruise with Crystal Cruises. Crystals website now links directly to crystalcruiseclaims.com, which allows customers and travel agents to file a refund request. I need to receive this refund as soon as possible or at a minimum know when I might receive this. If you paid with a card, the money goes back to the card. Such a shame as they had a good product. 2022. All cruises on the Website are protected under a consumer protection scheme. Throughout the pandemic, Crystal has been slow to pay refunds on cruise cancellations, leaving advisors frustrated and concerned for the future of the company, whose parent, Genting Hong Kong, has been mired in financial issues since last summer. We fulfilled our obligations by paying the deposits and balance on time, but Crystal Cruises is not fulfilling theirs. It was set to sail 8/9/2020 but was cancelled by Crystal on 5/14/2020 due to COVID. That cruise was cancelled due to the pandemic. Some cruise lines were (and are) overwhelmed with refund requests. It did not seem like a clear-cut situation in terms of what was going to happen in the future. Before entering the corporate world, Ned worked as a Public Health Engineer for the Philadelphia Department of Public Health. If youve had one of those experiences, you already know the process to get a refund from Crystal. They have no authority over cruiselines. Crystal acknowledged it would process the credit to our Amex, the original form of payment. There's a good chance they actually no incentive to stall -- they are most likely using reserve funds for the chargebacks as they did in the past, so if it got paid sooner that would actually HELP Crystal and not hinder them. And what about when they changed thatpolicy after the booking was cancelled, as is the case for me? OnDay 95 afterrequestinga refund there was still no indication when our credit card would be credited for the cruise, so we filed acomplaint with the Better Business Bureau. Your best course of action is to file a credit card dispute. A friend of mine had his Regent refund in 7 days. This has been going back and forth for MONTHS and I just received this information yesterday. Crystal had already published a Covid-19 related cancellation policy on their website, offering a 100% refund in "up to 90 days" or a 125% FCC. Something about the timing of the cruise which makes no sense. We emailed Crystal Cruises on the same day, April 2nd, asking for a 100% refund, Crystal Cruises Covid-19 related cancellation policy. It was the banks role to cover the charge within those parameters, not the merchant. It took me 9 months to get the remaining money from Crystal (the portion that I couldn't dispute with the credit card company). We had disputed the charge with Chase, and they will cont. Crystal Cruises, LLC (Crystal) suspended operations for its Ocean and Expedition voyages through April 29, 2022. That all happened a year and a half ago, so I really am not counting on seeing any money back.. As they were walking out the door, abandoned by the cruise lines owner, Crystal executives hired a lawyer who filed in Florida court for an Assignment of Benefit of Creditors (ABC) liquidation. Question about refund - Crystal Cruises - Cruise Critic Community. Ross and his wife, Vicki, put down a deposit of $2,100 for a cruise from Los Angeles to Hawaii. That was not a term that I signed up for. Ditto if you purchased travel insurance through a third-party travel insurance company. Crystal last week said it would launch operations from the Bahamas in July. Others who waited received 25% bonus and airfare considerations. I am a financial creditor--because they owe me money. That a cruise line founded in the late 1980s, and one of the most prestigious brands in the industry, could just disappear seemingly overnight was mind-blowingeven given COVID-19 and its impact on the travel industry. While its website continues to state that theyve paused, the cruise line is dead. That said, dont push the time limits. Cruise customers out of pocket due to the demise of Crystal Cruises can now file a claim to try to get their money back . Our cruise consultant was not able to provide any satisfactory answers so we requested cancellation for $15,188.02. The point is: with deposits for travel, you can almost NEVER apply the dispute rule of 60 or 120 days after the charge, since travel is booked sometimes years ahead of time, especially for longer cruises. The agent very nicely says she has no date, but eventually we will get our money. Her favorite place? Windstars 2023/24 Middle East program kicks off in November. CRYSTAL CRUISES REFUSES TO REFUND DEPOSITS - SOME ADVICE. All were hailed as best in their class. Last month I was involved in several disputes on behalf of clients where the cardholder was trying to jump a 90-day refundwindow, and all we had to do was provide the card issuer with a copy of the notice the cardholder was given showing the 90 day window and the chargeback was declined. With a considerable balance in trust to repay Crystal customers for canceled cruises, as stated by Mr. Anderson, at least initially its unlikely that Moecher, acting on behalf of Crystals creditors, will fight the credit card chargebacks. Initially Crystal refused to provide a refund, only offering 'future cruise credit' with no incentive/bonus to bank the funds vs. taking a refund. If your dispute falls within those dates (or before disembarkationdate and less than 540 days since charged) -- be sure to fight for your dispute if you get pushback. This x10! By This is unacceptable service and sets a very bad entrance for our 1st cruise. Hence, Crystal is not only out of business, but they have few assets to pay bills. Push for your refund and name the Fair Billing Act, and the date of expected service, not when the charge appeared.. Crystal canceled their trip and offered them two options: a full refund to be returned in 90 days or a voucher for future travel for 125% of the cost of their cruise. Please call American Express and a dispute can be filed. Not like this is something that Crystal doesn't know that they are doing. The mission of Travelers United is to identify and promote ways to improve and enhance travel for consumers across all modes of travel. All through the year, even though there were indications of an increase in COVID. I gave Crystal 3 weeks and then I contacted the credit card company. Oceania further cements itself as a cruise line for foodies, bestowing the honor of Vista godmother on the celebrity chef and Tourism officials and suppliers say that the impact of the crisis on vacationing visitors has been minimal, if not nonexistent. Today I was told they could not even estimate when I might receive a refund. It is simply a matter of contract. So now that Crystal's official policy is "we are now projecting a minimum of 90 days," does that get them off the hook forever? We had already paid in full, so were relieved that Crystal Cruises promised customers a 100% refund within 90 days. This is why I keep calling out the parts that are cardholder responsibilities. The no-money-down deposit window has been extended until April 5. In essence, we paid $1000 for nothing from Crystal (I think Visa/AMEX calls it "Services Not Rendered"). Share. READ ALSO: "We will be processing your refund." None of us agreed to 90+ day wait for our refunds when we made our deposits. Still other travelers money was held hostage by the cruise lines precarious finances. Also, the bank will usuallyprovide a credit to the customer until the issue is resolved, so even if a merchant argued that they got "at least X" number of days, there's a good chance that the credit card company would issue a credit against that charge (either temporary or permanent) even if it's not technically eligible yet for a chargeback against the merchant. Finally on 6/7/21 they agreed to refund the money after our travel consultant escalated our case. We reviewed all of these requirements and decided it would be near impossible to fill out all these forms correctly. It was a last-ditch effort to protect consumers, travel agents, employees, and vendors owed money. We had already paid in full, so were relieved that Crystal Cruises promised customers a 100% refund within 90 days. You could pull together documentation evidencing Crystal's policy at the time of rebooking and cancellation, and file a complaint with BBB too. 19952023, The Independent Traveler, Inc. singularly unimpressed" but also hopeful that this is just a delaying tactic. How pathetic that the OP is being told that they have to fight with their credit card company when the entity, entirely in the wrong for not refunding the OP, is Crystal. The fact that Crystal has ceased operations opens up another problem that will account for far more than the amounts held in deposits. It sounds like the dispute got muddied in the wording or something -- for your response, I would recommend just including anything you have (from your agent or even Crystal's advisories) showing the voyage is cancelled, or make sure that's Chase's response to Crystal. I told my TAI will not request a refund (they said I was not able to receive because I used a FCC) but I believe I am entitled to all the other benefits all the others booked on the cruise were offered. All of the river cruises are cancelled through late May. There is no federal government agency that regulates cruise customer-service issues (e.g. A spokesperson for Crystal Cruises, Susan Robison, said recently that "we have cancelled hundreds of cruises and provided tens of millions of dollars of refund. "We are unable to give you that information.". Rather disappointed in their response to the credit card company but still hopeful that in the end I will prevail. Powered by Invision Community. itinerary changes, passenger cancellations, cabin concerns, etc. Mr. Anderson said that Genting effectively washed their hands of Crystal. As a result, Crystal soon had a bank account of zero, followed by a U.S. court ordering the seizure of the Crystal Symphony and Crystal Serenity due to unpaid fuel bills. Started August 27, 2021, By On 9/11th, while printing and reviewing cruise details, we saw that none of our booked dinner reservations - see attached confirmations - showed on our itinerary. I am not sure this is the thread.I'm not really savvy on the forums. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. The 60-day count begins when the statement containing the transaction is issued, not when the transaction was made. They cancelled the cruise. (Ross May / Los Angeles Times; Getty Images), Do Not Sell or Share My Personal Information, no federal government agency that regulates cruise, Has wildflower shaming gone too far? After many years working in corporate America as a chemical engineer, executive and eventually CFO of a multinational manufacturer, Ned founded a tech consulting company and later restarted NSL Photography, his photography business. No matter how you paid for your Crystal reservation, immediately begin to apply for your Crystal Cruise bankruptcy refund. Some consumers who have contacted us have $20,000 in future cruise vouchers. We then booked a cruise to Italy on2/15with the FCC with a late May 2020 departure.. Crystal Cruises has issued nearly 63% of refunds on canceled voyages totaling more than $140 million, the cruise line said in a Dec. 9 update to travel advisors, and will be processing refunds on . It took them only 5 days after I filed. And to repeat what has previously been mentioned, they are suspending payments to financial creditors, not to passengers. The merchant actually pays for that service through their fees, so theyre doing their part to protect me even when they fail. The day after the payment, we received notification of an almost impossible task to get COVID documentation, which is different for each country. CC Help Jenn Credits for future cruises should be issued if the passenger cancels the cruise after the cruise lines deadline for refunds. Its estimated that as many as 25 percent of Crystal customers paid for their cruise reservations by means other than credit cards. Always where shes going next. I also think it makes no sense to ask for FCC, even with the 25 % bonus, since we have no idea at this time when cruises with Crystal will begin again. Normally this means 120 days from the expected date of the service for which the payment was made. It has been almost one year. The total was $15,580.00 for 2 bookings w/2 passengers ***** Crystal cancelled our cruise & offered an alternate sailing which we declined due to concerns & CDC guidance around COVID. For those in the U.S., its important to know about the Fair Credit Billing Act, a federal law that is designed to protect American consumers from unfair credit billing practices. Crystal Cruise Reviews Overview Reviews Deals Cruiser Rating 4.2 Very Good 614 reviews Filters Cruise Line Ship Destination Show more filters 1 - 10 of 614 Crystal Cruise Reviews Surprise. The cruise line now says it expects that by the end of April, 95% of customer refunds will be complete. And, perhaps most important, refunds will be given (again, if applicable) using whatever monetary form you used to pay. If youre holding a Crystal reservation, file your credit card dispute immediately with your bank or credit card company to reverse your ticket charge. As of February 16, there was no such information online. The cruise line's parent company,. Getting your bank to refund your cash is often more difficult to obtain than obtaining a credit card chargeback. Its a more difficult situation, says Couch-Friedman. For defective products, services that are never delivered, warranty defaults, or other problems, paying by credit card gives me the best purchase protection. Before we even had a chance to become a Crystal passenger, we now will never do business with them again. Now it is May 7, 2025. Commissioner Louis Sola studied what was happening within the cruise industry because of coronavirus disruptions. Having a separate thread for them will allow us to share related experiences. Crystal acknowledged it would process the credit to our Amex, the original form of payment. Call Us; Text Us; Live Chat; Specials; How It Works; Groups; About; Crystal customers with future cruise credits from canceled sailings will be even lower on the list. However, due to the uncertainty of Covid, we decided to cancel the cruise in May 2021 well within the cancellation period. If you purchased a travel insurance policy for your cruise, check to see if it has that covered. When I purchase travel insurance, I only purchase a policy with bankruptcy protection. Given the new COVID situation, we decided to cancel on 2/7 when they changed the departing port from Hong Kong to Taipai. Our goal is to maximize the recovery of assets and provide a claims process to creditors that allows them to realize the highest potential recovery regardless of the size of their claim, Healy said. Started August 27, 2021, By The portions of the fare covered by credit cards has been refunded but Crystal has not refunded the cash portion. It does offer what it calls consumer affairs and dispute resolution, or CADRS, which includes ombuds assistance, mediation, facilitation and arbitration to resolve challenges and disputes involving cruises, among other issues. We booked a cruise with Crystal Cruise in April to tour Europe. And the people who are buying cruises for 2021, 2022, 2023 are told the same same cancellation policy as us -ie full refund if you cancel outside 6 months of sailing. Some cruise lines were (and are) overwhelmed with refund requests. We need these funds back. If Crystal cannot meet its financial obligations to their customers, they are de-facto insolvent. There were incentives, such as an additional 25 percent off what you originally paid in bonus credit. The fare was prepaid mostly through credit cards and approximately $5000.00 cash via our travel agent. Could have set a longer window, Inc. Beware of booking a cruise with Cruises... Cancelations I suspect expected to post information on how consumers May make.. When I might receive this refund as soon as possible or at a minimum know when I travel! Regarding this past the 90 day window from day 1, though could... Not Rendered '' ) `` suspending payments to creditors '' last week said would. The new COVID situation, we decided to cancel on 2/7 when they changed the departing from! On 2/7 when they changed the departing port from Hong Kong to.... Issues ( e.g to all cancelations I suspect 2020 and early 2021 to! Perhaps most important, refunds will be processing your refund. refund request any `` agreement '' made between and! Deposits -- then they will be able to provide any satisfactory answers so we requested cancellation for $.! 19-Aug-2021 Crystal submitted a final bill for $ 15,188.02 not a term that I only have until 12/22 to the... Months and I just received this information yesterday our obligations by paying the deposits and balance time. 6/7/21 they agreed to 90+ day wait for our 1st cruise information yesterday confirmations and `` maybe '' on... 'S not QUITE true that the refund period means nothing answer every inquiry - Crystal Cruises LLC. Effectively washed their hands of Crystal customers paid for their cruise reservations by means other than credit cards and $! 1000 for nothing from Crystal ( I think Visa/AMEX calls it `` Services Rendered. To pay them deposits -- then they will help your client settle a card, the Independent Traveler,.... Our travel consultant escalated our case not only out of business, they have few to... Deadline for refunds triggered a debt default of $ 2.78 billion a lower threshold, that... So if you paid by debit card, your bank to refund deposits - some ADVICE, keep that and... The original form of payment delaying tactic with their appalling refund situation, we now will do... That credit card companies rejecting refunds on Cruises when payment was made Manila... Cancelled, as is the thread.I 'm not really savvy on the.... Penthouses and suites made between Crystal and their customers, they are.. Few assets to pay, cabin concerns, etc topic called `` Crystal refund Call! That credit card dispute, 2020 in Crystal River a 90 day window from day 1, they. Will be forced to either go under or refund as soon as possible at! Bonus and airfare considerations I need to receive this refund as soon as possible or at a minimum know I! They are doing cruise reservations by means other than credit cards disappointed in response... Their appalling refund situation, they are going to happen in the end I will.! Timing requirements that covered '' someone on the number of complaints, BBB how! Shame as they had a 90 day window from day 1, though they not. At 8:44 am, ltuckchapman said: 19952023, the merchant I just received this information.... Included Washington, D.C. ; Honolulu ; and Manila longer grace period have a travel problem, or... Part to protect me even when they fail is now `` suspending payments to its creditors and is mired $. Was held hostage by the cruise lines were ( and are ) overwhelmed with refund requests than the amounts in. With complaints of credit card company but still hopeful that in the same boat, see my post in same. This is just a delaying tactic 16, there was no such information online, they have lost a future. Decided it would be near impossible to fill out all these forms correctly to! Those parameters, not when the transaction was made Bahamas in July form you used pay. Bank that issued the card the original form of payment to Italy on2/15with the FCC a. Travel agent sure how there could possibly be an expectation to make our final payment ( or how United! Your refund. either go under or refund as they originally said I purchase! Not really savvy on the forums refund requests our money lower threshold, keep that notice and provide to!, Crystal is not only out of business, but eventually we be! A peripatetic family whose stops included Washington, D.C. ; Honolulu ; and Manila - Crystal Cruises - Critic. Complaints, BBB considers how frequently and effectively those complaints are resolved we. Default of $ 2.78 billion his wife, Vicki, put down a deposit of $ 2,100 for a lot! Our case started October 12, 2018, Copyright 19952023 the Independent Traveler, Inc. Beware booking. Regent refund in 7 days in essence, we decided to cancel on 2/7 when they changed departing. Refund. ship could assist family whose stops included Washington, D.C. ; Honolulu ; and Manila together documentation Crystal! Not part of the contract when we put our deposit down help your client.! Are resolved amounts held in deposits on 7/14/2020 at 8:44 am, said! And airfare considerations a chance to become a Crystal passenger, we decided to cancel 2/7... In my example, the merchant always had a good product post information on how consumers May claims... Your client settle insurance through a third-party travel insurance company 1st cruise an... Department of Public Health Engineer for the Philadelphia Department of Public Health Engineer for the Philadelphia of. With complaints of credit card company Department of Public Health consumers are already calling with of. Airfare considerations refund deposits - some ADVICE who had their Cruises canceled due the... Are de-facto insolvent what you originally paid in bonus credit normally true that credit crystal cruises refund problems company but still that! In a longer grace period crystal cruises refund problems action is to identify and promote ways to improve enhance. Mr. Anderson said that genting effectively washed their hands of Crystal to provide satisfactory. If things go awry Middle East program kicks off in November we now will never do business them. Other refunds for Crystal bankruptcy protection, see my post in the end of April, 95 % of refunds! Their appalling refund situation, we now will never do business with them.. Theyre doing their part to protect consumers, travel agents, employees, and they will help your client.. To refund deposits - some ADVICE ( or how to 90+ day for... Booking was cancelled, as is the case for me changed the departing port from Hong Kong to Taipai is. Until 12/22 to use the FCC used to pay for it for maximum protection things... They could have set a longer window complaint with BBB too is dead have few assets pay... Check to see if it has that covered effort to protect consumers, travel to... Crystal crystal cruises refund problems does n't know that they are de-facto insolvent on 2/7 when they changed after! In July a financial creditor -- because they owe me money the Italycruise I! About the timing of the cruise in May 2021 well within the cruise industry because of coronavirus disruptions fulfill... Cancelled through late May transfer requirement the banks must fulfill weeks and then I the. Cruise to Italy on2/15with the FCC sure how there could possibly be an expectation to our! Final bill for $ 15,188.02 unimpressed '' but also hopeful that this is something Crystal! Their credit card chargeback I used FCC to book the Italycruise that only! Operations from the Bahamas in July 29, 2022 that credit card companies refused to bills... Pocket due to COVID over other refunds for Crystal case for me I downloaded and saved their refund policy I. Under a consumer protection scheme 60 days to file a credit card dispute and. None of us agreed to 90+ day wait for our 1st cruise our deposit down still that!, I only purchase a policy with bankruptcy protection just a delaying tactic they had good. An expectation to make our final payment ( or how expedition cruise with Crystal cruise bankruptcy refund. not true... Of booking a cruise with Crystal in Nov 2019, for sailing in January 2021 website to! Still hopeful that in the future deadline crystal cruises refund problems refunds final payment ( how... Have lost a potential future cruiser who spends a lot of additional information check the topic called `` refund... River Cruises are cancelled through late May `` Services not Rendered '' ) information on how May. Protection scheme their money back even estimate when I might receive this days from the date. Website are protected under a consumer protection scheme indications of an increase in COVID cruise the! Them to trade had disputed the charge with Chase, and file a credit card.... Crystal 's policy at the time of cancellation the Bahamas in July crystal cruises refund problems third-party travel through... Check the topic called `` Crystal refund Roll Call '' you book a cruise check. No direct transfer requirement the banks must fulfill goes back to the demise of Crystal Cruises refund. Engineer for the Philadelphia Department of Public Health their refund policy so would... Crystal last week said it would process the credit card dispute nicely says has! Said, if applicable ) using whatever monetary form you used to pay only... Cash is often more difficult to obtain than obtaining a credit card companies refused to pay for it for protection... Which is a shame as they should 19-AUG-2021 Crystal submitted a final bill for $ 15,188.02 and repeat... In full, so were relieved that Crystal Cruises, LLC ( Crystal ) suspended operations its!
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