Complete the online claim form and start your claim. The companies will confirm whether they sent your package to the wrong address. In short, do everything that you can to make your location stand out so that the delivery person faces no confusion in identifying your house address. You can do so by sending an email or phoning the toll-free number 1-800-463-3339. Reddit and its partners use cookies and similar technologies to provide you with a better experience. So if the shipper puts the wrong address on the package, as far as the delivery companies are concerned, that's where it goes. In such cases, FedEx will not take any responsibility. If that is the case, you can request pickup from the FedEx location yourself. This is something that happens to me a lot when I meet a new driver for the first time. To get a refund, you will need to provide FedEx with proof of purchase. * Required fields are marked with an asterisk (*). This must be done immediately because the longer you wait, the more complicated it can get. Cue that skeptical little voice in your head. Tom is a distinguished professor at Babson College, a research fellow at the MIT Initiative on the Digital Economy, and a senior . To start your claim, fill out and complete the online claim form. The tracking is done mostly through the GPS of the carriage. You can not open it unless it is addressed to you or given consent. If the sender put the wrong address on the delivery then they need to contact customer service to request support and see if they can retrieve it from the other address or not. In this case, the message says it's from FedEx. We recommend using one of the following browsers to access this site. Enter the tracking number and go to the tracking details page on FedEx.com. Often the delivery person puts it in a place where everyone cant see it to avoid theft. Your response is private Was this worth your time? In addition, if your package incurs an address correction fee, the on-time or its free guarantee is no longer effective. Can I get a refund if my package was delivered to the wrong address? So it looks like an honest mistake and not a scam. . It would be about 10 new products and I was so thrilled. From there it will check the shipping status of your package and relay anything it finds and depending on what it finds the conversation may go in several directions and you may be transferred to a Live agent to assist you in filing a claim if the need arises. However, if FedEx cannot find your package, you can request a refund. If the recipient is your neighbor, you could just take it to them. Our package said its delivered, but it is not. We have updated our list of supported web browsers. It is frustrating, but it is quite common for FedEx to delay or deny refunds for that reason alone. Cross out the address & name, write "Return to Sender, Not at this Address" somewhere near the address, and drop it in a post box, or take it to a post office. Calling back can result in high connection fees and costly per minute rates. I live alone and do not frequently order anything. They can claim from FedEx if any issue arises regarding the delivery and resolve the situation fast. Downdetector only reports an incident when the number of problem reports is significantly higher than . Too bad, FedEx came and crushed my happiness. Generally, it does not take more than 5-7 business days to resolve a claim. Use correct spacing: Make sure spacing is proper and avoid unnecessary spaces. It is up to FedEx whether or not you will receive a refund. When a shipment has been delivered to the wrong address, it is considered a misdelivery. Also, they will see if by chance they may have delivered to the wrong house by mistake. Thanks for the advice. It will be returned to the shipper. Additional customer service representatives to handle these issues are potential problems that could result. Why was my FedEx package delivered to the wrong address? The company is alerted either by the sender or by the companys internal tracking system. You have the legal right to keep it as a free gift, according to the Federal Trade Commission (FTC). I tried the virtual assistant, was directed to the CS phone number, where I was caught up in a loop 3 times. These cookies ensure basic functionalities and security features of the website, anonymously. er, so I heard. The statement CS is always approachable is an outright lie. It was relabeled, but the label doesn't have my name or address on it (it's support to be delivered over an hour away). Anyone else have this issue? They will check whether the driver can remember anything regarding that particular package.Then you should directly contact the shipper. And with an average of 13 million packages. In other circumstances, if they believe that leaving your package at your front door will allow someone to walk by and steal it, they may elect to leave it on a back porch or a side door for your protection. Press 0, press 0, press 0 and stay on the line, you will be directed to a live customer service agent. Theyll keep looking until they find a way to track down the package. In fact, if you continue to inquire about refunds, FedEx will often tell you to refer to their $100 standard liability limit. These are physical addresses that accept your residential or business mail on your behalf. If you need to change or correct a delivery address before the package is delivered, log in to your FedEx account, go to our tracking page, and follow these steps: Enter your tracking number or reference number. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Confirm the Wrong Delivery. Can I refuse to accept an international package? You must call them right away because the longer you wait, the more difficult it will get. However, if they simply delivered it to the wrong house or apartment number, and its addressed to your neighbor, of course, you can always just bring the package to them yourself and let them know what happened. Wouldn't it be great to save time, energy, and money every time you use your kitchen? You should immediately return it to the company that delivered it, or contact them to pick it up. Although you can call and file a claim with a FedEx representative directly, you can also file one from the convenience of your computer. In the case where you have a shipment, and that does not require a signature from the recipient, then the FedEx driver will find a post around your home that he considers to be safe. Copyright 2006-2020 Refund Retriever. Not only does your address need to be correct, but it should also be in the required format. Why do my packages keep getting delivered to the wrong address? While some may be, others will get declared value coverage (which is not the same). For more information, visit Data Security Page. HistorySmart8702 1 yr. ago. Refund Retriever's primary focus is FedEx and UPS parcel invoice auditing. Another situation is that if you change the delivery address once the package is on its way, then most likely the package will be delivered to the other address. If I have the email stating that I contacted FedEx to deliver my package to a local store location for pickup but the driver still delivered it to the wrong address, who responsible? Fleshlights come in boxes, not mailers. For more information, visit Data Security Page. This happens, when your parcel has been delivered to the wrong address. So, check your property around, and see if it is there. I received someoneelses pkg today. FedEx dropped off a large package at my home almost a month ago. Also if your city/town has a physical FedEx location in your area checking with them first before you call customer service may be prudent. 1. Archived post. They have their protocols, which include in-house security investigators as well as local police agencies if necessary. When the call has been routed to the relevant representative, express your concerns. This is ridiculous. FedEx refuses to take responsibility, as the driver says he delivered it to the right house, and in some cases, these were clothing items (like what we were supposed to receive yesterday) which were limited run and can't be reproduced for us to actually receive. Besides anything illegal in the sender's or receiver's state, other items may require asking your local FedEx office for approval. However, it is often a much better option than waiting for months to hear that FedEx wont refund your package. Not all, but certain packages get automatically insured by FedEx. For more information, please see our Absolutely not Definitely yes More answers below Sharon Beck Upvoted by Sheila Kousaie Saying they're being delivered to the wrong address implies you had information that they were going to the wrong address and closed other possible problems. Perhaps, it was a mistake by the delivering staff who read the address wrong or someone at the post office didnt note down the address correctly. FedEx is one of the major courier companies that connects . Sellers arent permitted to ask for payment for unordered items, either, and the FTC says consumers are under no obligation to even tell the seller about the wrongly delivered merchandise. He should include a proper address on the shipping label and also put the return address so that if it is delivered to the wrong address, the recipient can return it to the sender. 4 What to do if FedEx delivers package that isnt yours? This website uses cookies to improve your experience while you navigate through the website. box ZIP code. babystacks 1 yr. ago. Use correct spelling: Eliminate spelling and typographic errors. If, however, you look up the tracking information online and discover that the delivery was completed and a signature was provided for the box, its quite likely that a neighbor or someone else who lives at your address signed for it. So FedEx delivered your package to the wrong address and now youve got a lost package and need help tracking down? Obviously you're not going to go to jail over a single package. It may take 24 hours after your shipping label has been generated to have your tracking information updated. All other trademarks and copyrights are the property of their respective owners. What to do if FedEx delivers package that isnt yours? 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